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Neighbor Connector

Updated: Feb 12

Mountaineer Food Bank's new program, The Neighbor Connector, began piloting Feeding America's new intake app. This digital app will help the food bank and pantries streamline registration, cut down on most paperwork, pull easy-to-use reports, and help us understand and better serve our neighbors and connect them with vital services.


Here are our latest updates on the program:


December 2023

  • On December 5th, MFB’s mobile pantry in Braxton County used the app for the second time. Let’s compare numbers! 

October 3rd: MFB Served 199 New Households Total 

December 5th: MFB Served 227 Households Total (116 Households New & 111 Households Returning).


We see an increase from October to December. As we continue to use the app, we hope to predict when more food is needed. In this case, is it because of the holiday season? Was it because it was scheduled on a certain date when more people could attend? The more we track, the more we will be able to learn and serve better. 


  • 1st time using the app Lewis County Mobile on 12/15/23

We served 222 households which breaks down to 518 individuals

  • 3rd time using the app at Greenbrier County Mobile on 12/27/23 We served 161 household or 377 individuals 


Feeding America Grant 

We’re excited to announce that the Neighbor Connector has received funding from Feeding America to add 30 USDA food pantries, Veterans Table, and additional mobile pantry locations to the app! This opportunity will expand capacity and help us learn more about our neighbors. Stay tuned for more grant updates in the next newsletter. 


Thank you to the staff and volunteers who helped register neighbors!  


Where are we currently using the app?  

  • Petersburg Interfaith Pantry  

  • Wellspring of Greenbrier  

  • Greenbrier County Mobile Pantry  

  • Braxton County Mobile Pantry 

  • Gilmer County Mobile Pantry  

  • Doddridge County Mobile 

  • Lewis County Mobile


For more information, contact Service Insights Coordinator Courtney Susman at csusman@mountaineerfoodbank.org


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