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Privacy Policy

Effective: November 2010   Updated: January 2015



Your privacy is important to Mountaineer Food Bank. This privacy statement discloses the privacy practices for and describes our online information practices and choices you can make about the way your information is collected and used on this site. 


If you have questions about this privacy statement, please contact us by telephone at 304-364-5518 or write us at 484 Enterprise Drive, Gassaway, WV 26624. 


Collection and Use of Information

Visitors to our website are not required to reveal any information about themselves. Our web server automatically collects IP addresses, but not individual email or domain addresses, to compile data such as the number of visits to our site, what pages are visisted, average time visited, etc. This anonymous data helps us measure and analyze site usage so that we may improve the design and content of our site. We do not link this information to personally identifiable information. 


There are some sections of this site where you may choose to provide personal information, such as name, address, telephone number, email address and fax number, to Mountaineer Food Bank. These areas include:


  • Joining our mailing list

  • Submitting a "Contact Us" or "Food Donation" form

  • Purchasing items from our on-line store

  • Making a tax-deductible donation

  • Requesting additional information by email


The information we collect is used to fulfill your request and WILL NOT BE SHARED WITH OTHER ORGANIZATIONS FOR COMMERCIAL PURPOSES. We may also use this information to notify you about updates to our website and/or contact you for marketing purposes. If you supply us with your postal address or email address on-line, you may receive periodic mailings from us with information about our services or upcoming events. If you do not wish to receive such mailings, please let us know by contacting us via email, phone or postal mail. See above for contact information. Persons who supply us with their telephone numbers on-line will ONLY receive telephone contact from us with information regarding orders they have placed on-line - NO SOLICITATIONS.


This information may be disclosed when legally required to do so, at the request of government authorities conducting an investigation, to verify or enforce compliace with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website. 


Access to your Personal Information

We may collect personal information such as names, addresses, telephone numbers, email addresses and fax numbers if supplied by the user. Where approproate, payment information (credit card number and billing address) is collected but not stored. This information will not be shared with other organizations for commercial purposes. 


Upon request we will provide a site visitors with access to all information that we maintain about that site visitor including transaction information (e.g. dates of purchases, amounts and types of purchases) and contact information (e.g. names, addresses, phone numbers). We also offer visitors the ability to have inaccuracies corrected in their contact information. Consumers can access and update this information by contacting us via email, phone or mail. See above for contact information. 



We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to secure pages on our server. 



A cookie is a message given to your web browser and stored as text file. This file transmits information back to the website's computer to collect information about your activities on the site or make it easier to use certain site functions. The main purpose of cookies is to identify users and possibly prepare customized web pages for them. 


We use cookies to recored user-specific information on what pages users visit and record past activity at a site in order to provide better service when visitors return to our site. We do not use cookies to collect or store personal information about our web site visitors. 


Links to other Websites

Our site contains links to other websites. This privacy policy applies solely to information collected by We encourage you to read and be aware of privacy policies of all website you visit. 


Ad Servers

We do not partner with or have special relationships with any ad server company. 


Privacy Policy Changes

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this privacy policy. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by contacting us via email, phone or mail. See above for contact information. 


If you feel that this site is not following its stated information policy, you may contact us via phone or mail. See above for contact information.

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