Effective date: May 13, 2026
Last updated: May 13, 2026

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These SMS Terms & Conditions (“SMS Terms”) govern text messages sent by Mountaineer Food Bank (“Mountaineer Food Bank,” “we,” “us,” or “our”) to your mobile phone number.

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1) Program purpose (1-to-1 messaging)

 

Mountaineer Food Bank uses SMS for person-to-person, one-to-one communication between our staff and individuals who choose to communicate with us by text. Messages may include general 1-to-1 conversations related to Mountaineer Food Bank services and operations (for example, responding to questions, coordinating assistance, or following up on a request you made).

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This SMS program is intended for 1-to-1 messaging and is not used for marketing blasts, bulk messages, or automated/promotional texting.

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2) How you opt in (verbal consent)

 

You opt in to receive text messages from Mountaineer Food Bank by providing verbal consent (for example, during a phone call or in person). When you opt in, you provide your mobile number and agree to receive 1-to-1 text messages from Mountaineer Food Bank.

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Consent is not a condition of receiving services.

 

3) Message frequency

 

Message frequency varies depending on your interaction with us.

 

4) Message and data rates

 

Message and data rates may apply based on your mobile plan. 

 

Mobile carriers are not liable for delayed or undelivered messages.

 

5) Opt out (STOP)

 

You can opt out at any time by replying STOP.

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After you send STOP, you may receive one final confirmation message, and then you will no longer receive text messages from us unless you opt in again.

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6) Help (HELP) / Contact information

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For help, reply HELP.

You can also contact Mountaineer Food Bank at:

• Email: admin@mountaineerfoodbank.org

• Phone: +1 304-364-5518

• Website: https://mountaineerfoodbank.org

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7) Privacy

 

Please review our Privacy Policy for details on how we collect, use, and protect information:

• Privacy Policy: https://www.mountaineerfoodbank.org/privacy-policy

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Mobile opt-in information will not be shared with third parties for marketing purposes.

 

8) Changes to these SMS Terms

 

We may update these SMS Terms from time to time. The “Last updated” date above reflects the most recent changes. Continued participation after updates means you accept the revised SMS Terms.

 

9) Disclaimers

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SMS is not guaranteed to be secure or uninterrupted. Please do not send sensitive information (such as payment card numbers) via text message.